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Operations

Chief Operating Officer

Location
Malta
Work type
Hybrid · Full-time
Posted
Posted 2 days ago
Apply now

Role overview

As our Chief Operating Officer, you will run how the business operates day to day and shape how technology powers our player-facing journeys. This is an operations and technology leadership role: you will own the operations that keep us running and set the direction for how data, automation and AI connect marketing, product, CRM, Responsible Gambling processes, Customer Service and Payments into one seamless player experience. You will also be hands-on in making it happen together with the department leaders. This is a role for someone who has led operations in a fast-moving consumer digital business before, preferably iGaming, and who has also built or led automation, AI or martech capabilities. You should be equally comfortable shaping strategy and getting into the detail of the processes, tools and models that bring it to life. You will report to the CEO and sit on the leadership team, working closely with marketing, CRM, product, tech, finance and compliance to design and run the systems that tie the business and the player experience together at Prime.

Responsibilities

  • Operational Strategy & Execution Turn the company strategy into clear plans, set the KPIs that matter and hold the business to them. Build processes that scale as we grow and keep the business running smoothly day to day.
  • Player Journey Architecture Own the end-to-end blueprint connecting every touchpoint a player has with us, in collaboration with our department Heads. From onboarding, personalization and retention to payments, support and responsible gambling, you will connect the dots and build the foundations for sustainable growth.
  • Player Operations Oversee Customer Service, Payments, KYC and Risk so every player gets a smooth, fair and safe experience.
  • Compliance & Market Expansion Work with our compliance team to keep us aligned with licence requirements in every market, and lead the operational side of launching in new regulated markets.
  • AI & Automation Strategy Define how we can use AI and automation to create a real edge, and build the roadmap to get there. You will bring your own point of view and push us to move faster than the market.
  • Intelligent Systems & Tooling Build the stack that powers it all across marketing, operations and compliance, including workflow automation, AI agents and chatbots, and models for personalization, churn prediction and risk. Partner with each team to embed it into how they work day to day.
  • Vendors & Budgets Own technology and vendor relationships end to end, and work with Finance on budgets, forecasting and cost control.
  • Team Leadership Build and lead a high-performing team across operations, automation and analytics, setting a culture of experimentation, ownership and pace.

Requirements

  • 5+ years in senior leadership inside a fast-moving consumer digital business, covering both operations and technology, automation or martech (iGaming experience a strong plus)
  • Proven track record running and scaling operations such as Customer Service, Payments or Risk
  • Proven track record designing and scaling automated, personalized customer or player journeys end to end
  • Strong technical fluency across APIs, CDPs, workflow automation platforms and AI tooling. Able to go deep with engineers when needed
  • Experience owning technology and vendor relationships end to end, and comfortable working with budgets and KPIs
  • A visionary who is also happy to be hands-on and in the detail. You will set direction and build alongside your team to execute it
  • Comfortable operating across marketing, product, tech, operations and compliance, and translating between them
  • Familiarity with the regulated gambling landscape (responsible gambling obligations, licensing, market nuances) is a strong plus
  • Excellent communicator: clear, direct and effective with both technical and non-technical stakeholders
  • A passion for making a player's experience feel seamless, personal and effortless

What we offer

  • The chance to shape how a growing iGaming business runs and to build a smarter player experience from a position of real influence
  • Competitive senior leadership salary and a chance to join a success story early on
  • Personal freedom to design your operating model, stack, roadmap and team with high trust from management

Applying for

Chief Operating Officer

Malta Hybrid · Full-time

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